FAQs



Booking



Why should I pre-book limousines?


By pre-booking your ride you have access to best prices through Limousine Service Vienna discounts and special promotions. In addition you secure yourself Limousine Service Vienna attractive rewards.


What happens, if I need to change or cancel a booking?

How do I do that and what conditions apply?


You can cancel or change your reservation free of charge up to 24 hours before the proposed trip. 


How?


Just email us: support@limousine-service-vienna.at and we will cancel your order.


Rules for Limousine bookings:


Cancellation of the book 24 hours before the trip is free. When cancelling the trip less than 24 hours of the expected trip,

you will be charged the full amount of the order.


When cancelling the hourly booking less than 24 hours before the expected trip, the penalty is taken in form of the minimum payment 

of the order of two hours of the car class that you booked.


Conditions of changing the booking:


Changing the booked trip is free during the first 24 hours! Changing the booked trip after 24 hours isn't accepted. You will have to cancel the order and create a new one. The full price for for the previously booked trip will be withdrawn from you.


When changing the hourly booking less than 24 hours before the expected trip, the penalty is taken in form of the minimum payment 

of the order of two hours of the car class that you booked.


For every booking change you make Limousine Service Vienna tries to get you the same booking conditions as before.


When is my booking confirmed?


When booking a limousine you receive a booking confirmation via email directly after you completed the booking process.


How can I be sure that my car is coming?


Once you have received a booking confirmation via email a car was reserved for you. Before your ride you get a text message with all driver details, so that you can contact your driver directly if necessary.



Pickup



How do I recognize the driver at the airport / train station?


The transfer service will be waiting for you at the airport arrivals with a sign displaying your first name and last name that you have specified at the booking.


What if I'm late?


If you notice that you cannot arrive on time to the meeting place, then you can do the following: 


You can contact the driver - to call or to write a message and warn him about the delay. 

Write us Email: support@limousine-service-vienna.at or call us on tel. +436644960819 


If you do not inform the driver in time about the delay, he will complete the trip as "No Show" after the waiting time has expired.

The cost of the trip will be charged in full as a penalty.

 

The delay of a train or an airplane does not apply to this!!! 


What if the driver is late? 


You can contact the driver - to call or to write a message.


You can write to us Email: support@limousine-service-vienna.at or call us on tel. +436766617883 and we'll tell you in about how many minutes the driver will pick you up!


What if my flight or train is delayed?


The driver knows your flight or train number. The arrival time will be adjusted accordingly without extra cost.​​​​​​​


How does the driver know that I am the right passenger?


The driver will ask you for your name and some booking details, which you have on your booking confirmation. Therefore, please keep your booking confirmation handy either as paper printout or on your cell phone.


What if my destination has changed last minute?


Please notify the driver about your new destination. Your new destination might cause extra costs.



Prices



What does the fare include for limousines?


Business Class:


  • Driver with Limousine Service Vienna quality seal
  • Business Class Limousine - Mercedes E-Class
  • 15 minutes included waiting time (Airport 60 minutes)
  • Number of passengers according to booked vehicle capacity
  • Number of luggage pieces according to booked vehicle capacity


First Class:


  • Driver with Limousine Service Vienna quality seal
  • First Class Limousine - Mercedes S-Class
  • 15 minutes included waiting time (Airport 60 minutes)
  • Number of passengers according to booked vehicle capacity
  • Number of luggage pieces according to booked vehicle capacity


Can the fare change?


For limousines the indicated fare is fixed and includes all costs (i.e. taxes, included waiting time, tip). The included waiting time depends on the booking category.


The fixed fare for limousines can only change through a) customer delay, b) destination change or c) change of booking.


         a.     If you change the ride destination, the ride fare might change depending on the distance change.


         b.     Changing the booked trip is free during the first 24 hours! Changing the booked trip after 24 hours isn't accepted. You will have to cancel the order and create a new one. The full price for for the previously booked trip will be withdrawn from you.


For every booking change you make Limousine Service Vienna tries to get you the same booking conditions as before. If this is not possible, you will get a notification.


The cost of additional  visit on the way?


The cost of each additional arrival along the way: 10€



Limousine Service Vienna Quality



What means Limousine Service Vienna Quality?


Driver and vehicle are crucial for Limousine Service Vienna quality for limousines. Main focus lies on the driver quality. He should be reliable, knowledgeable about the city, friendly and service-oriented. With regards to the vehicle we ensure that it is in top condition and clean. Quality at Limousine Service Vienna is when you feel comfortable and arrive relaxed at your destination.


How do you ensure the Limousine Service Vienna Quality?


At Limousine Service Vienna we don’t just promise quality, but we actively manage and control it. In order to do that Limousine Service Vienna established a quality management system, which constantly checks driver and vehicle quality, starting from the admission of drivers and vehicles to the Limousine Service Vienna fleet. At admission Limousine Service Vienna tests drivers and requires certain trainings, which were established from driver associations. After admission drivers and vehicles are rated continuously to maintain high quality standards.



Payment


You pay after completing the journey directly to the driver - in cash or by credit card.


Limousine Service Vienna Feedback and Contact



How can I give Limousine Service Vienna feedback regarding driver and vehicle?


At the end of each ride the feedback function will be activated for that specific ride in your Limousine Service Vienna Account. Here you can rate driver and vehicle as well as comment on Limousine Service Vienna service and fleet. Your feedback will help us to improve the Limousine Service Vienna service and gear it more towards your needs.


How can I file a complaint or let Limousine Service Vienna know when I should not be happy with the service?


You can contact us via email: feedback@limousine-service-vienna.at
We take your feedback seriously and will solve any problems or conflicts as soon as possible.